Fisher Adds 24/7 Telehealth Access from TimelyMD to Support Students’ Medical and Mental Health Needs

As part of St. John Fisher College’s ongoing response to COVID-19, all full-time undergraduates now have free, immediate, and unlimited access to medical and mental health screening visits through TimelyMD, a telehealth company that specializes in higher education.

Fisher Care now offers undergraduate students a complete care solution for campus health, with on-demand medical care and on-demand mental health counseling specifically designed for college students. The program allows students to have 24/7 access to free medical and/or mental health coaching visits anytime, from licensed providers anywhere in the United States, so a student can choose a provider from their home state.

Seeking care on-demand is as easy as making a video call. From an app on their phone or other device, students can see the profiles, faces, and basic identifying details of a diverse range of medical providers or mental health counselors available to them. They can choose to meet with a specific provider or select the first available. Typically, students are having a video consultation with someone within 5-10 minutes.

“The medical and mental health needs of students continue to grow, but in the era of COVID-19, we anticipate an even higher demand. Fisher Care will be able to meet with our students where they are and when they are in need, a great benefit to them during this extraordinary time,” said Becky Kieffer, director of the College’s Health and Wellness Center.

TimelyMD enhances campus resources by helping to limit the spread of illness, reduce the stigma of mental health counseling, and grant peace of mind to students and their families. In fact, a recent survey conducted by TimelyMD found that some of the things that would boost parents’ confidence in the ability of campuses to support students this fall were on-campus enforcement of social distancing and providing access to 24/7 telehealth resources for physical and mental health – both of which St. John Fisher College has implemented.

“Virtual access to medical and mental health counseling has never been more important, especially for college students who may be learning remotely, need care after hours, and prefer to do so privately on their own devices,” said Luke Hejl, chief executive officer of TimelyMD. “Resuming classes this fall includes anticipating and addressing the concerns, needs and demands of students and their families. TimelyMD is proud to partner with St. John Fisher College to take quality medical and mental health care off everyone’s worry list.”